X Premium FAQ and Support

X Premium is a paid subscription that offers additional features to improve your experience. X Premium has three tiers: Basic, Premium, and Premium+, with more features included in each higher tier. The complete list of the features is here.

All subscribers will be required to confirm their phone number as part of sign up and meet any eligibility requirements. For Premium and Premium+ subscribers, access to a checkmark comes with additional requirements. Learn more about checkmark requirements here.
 

To subscribe on the web, click here or go to x.com and select "Premium" from the side navigation on the left. 

To subscribe on iOS or Android, go to the profile menu then tap “Premium”.
 

Premium subscriptions are billed on a monthly or annual basis as follows:

• Basic: Starts at $3/month or $32/year on web (or your local pricing and any applicable tax)

• Premium: Starts at $8/month or $84/year on web (or your local pricing and any applicable tax)

• Premium+: Starts at $16/month or $168/year on web (or your local pricing and any applicable tax)

X Premium is not available in all markets, and the price varies by location and any applicable tax. You’ll find the regional currency price information on web and in-app on iOS and Android. Learn more about plans and pricing in available countries here.
 

Upgrading and downgrading is currently supported on iOS, web and Android. How upgrading and downgrading works per platform is outlined below:

On iOS, if you upgrade to a higher priced tier, you will receive a partial, prorated refund for the remainder of your previous subscription if you switch tiers from the platform where you were previously subscribed, i.e., iOS. If you downgrade to another tier, your subscription and the associated features will remain through the end of the current billing cycle and then switched to the new subscription tier. When downgrading, you will not receive a refund for any portion of your previous subscription unless required by law. When downgrading, you will be charged for the price of the new tier starting at the end of your current billing cycle.

On web, if you upgrade to a higher priced tier, credit for the remainder of your previous subscription will go towards your account and automatically be applied to future payments if you switch tiers from the platform where you were previously subscribed, i.e., web. Your new subscription will start immediately. If you downgrade to another tier, your current subscription and the associated features will switch to the new subscription tier immediately. You will not receive a refund for any portion of your previous subscription, unless required by law. You will also be charged for the price of the new tier immediately.

On Android in the Google Play Store, if you upgrade to a higher priced tier from the platform where you were previously subscribed (i.e., Android was that platform), once you pay the new price, the subscription starts with the new product instantly. Remaining time will be prorated and credited to you. If you downgrade to another tier, your subscription starts with the new product instantly, and the next billing date will be delayed according to the value remaining on the previous tier, giving you a credit for the value you would have had under the more expensive plan.

Upgrading your subscription on the same day will not affect your Creator Revenue Sharing payout.
 

You can compare your subscription plan with the features here and complete these troubleshooting steps. If you’re still missing features that are associated with your plan, reach out to Support.
 

Subscription prices are different on Android and iOS devices due to application store fees. To get the lowest price, purchase your subscription via web.
 

If you're unable to register your phone number to your X account, it may be due to one of the following reasons:

• If the same phone number is registered in connection with more than 10 accounts
• If the same phone number is registered to an account that’s been deleted in the past 30 days
• If the same phone number is registered in connection with a suspended account

Read more on our Phone Number FAQ.

Note: If you've previously blocked SMS messages from a 40404 number, we recommend that you unblock or try an alternate phone number from a different carrier.

If you have an unauthorized Premium subscription on your account, cancel your subscription, update your password credentials, and enable additional security settings. All actions can be completed via Settings.
 

Unless you are switching to a higher tier, all subscriptions are non-refundable, unless required by law. That includes subscriptions linked to X accounts that have been suspended or that you can no longer access for any other reason. This includes situations where certain subscription features are temporarily or permanently unavailable.
 

However, only in the case you upgrade to a higher-priced tier on iOS, you will receive a partial, prorated refund for the remainder of your previous subscription if you switch tiers from the platform where you were previously subscribed, i.e., iOS. If you upgrade to a higher priced tier on web, credit for the remainder of your previous subscription will go towards your account and automatically be applied to future payments if you switch tiers from the platform where you were previously subscribed, i.e., web.
 

On Android in the Google Play Store, if you upgrade to a higher priced tier from the platform where you were previously subscribed (i.e., Android was that platform), once you pay the new price, the subscription starts with the new product instantly. Remaining time will be prorated and credited to you. If you downgrade to another tier, your subscription starts with the new product instantly, and the next billing date will be delayed according to the value remaining on the previous tier, giving you a credit for the value you would have had under the more expensive plan.

Note: Subscribers must contact Apple or Google directly for all app-related refund and cancellation issues.
 

You can manage your subscription from Settings on the platform where you subscribed. Your Premium features will expire at the end of your billing cycle.

To avoid further charges, cancel your Premium subscription at least 24 hours before the auto-renewal period. Canceling won’t give you a refund for amounts already paid.

To cancel your gifted subscription, please message us at @Premium.

Note: If you subscribe to Premium and cancel your subscription, your blue checkmark will remain until the end of the subscription term you paid for, unless your account is suspended or the blue checkmark is otherwise removed by X for any reason.

If you need help with an issue related to X Premium, please DM us @Premium on X.
 

Only accounts actively subscribed to X Premium or Premium+ are eligible to receive the blue checkmark. Your account must meet the following criteria, among others, to receive or retain the blue checkmark:

• Your account must have a display name and profile photo
• Your account must have a confirmed phone number

Learn more about checkmark requirements here.
 

Once you are subscribed to X Premium or Premium+ (any tier) your account will automatically be reviewed for a blue checkmark. This review can sometimes take several business days. You may also receive a blue checkmark if you are affiliated with a Verified Organization.
 

Previously, the blue checkmark indicated active, notable, and authentic accounts of public interest that were independently verified based on certain requirements.

Today, the blue checkmark means the account has an active subscription to X Premium or Premium+. Accounts that receive the blue checkmark as part of a X Premium subscription will undergo the X Premium and checkmark eligibility review and not the active, notable, and authentic criteria that was used in the previous process.
 

Yes. You must subscribe to Premium or Premium+ tiers, or become an affiliate of a Verified Organization to get a blue checkmark.
 

It can take several business days for our team to review your profile and the blue checkmark to appear. Hang tight!
 

If you make certain profile changes, your account will need to be reviewed again by our team before the checkmark will reappear. This process can take several business days. Any of these profile changes will result in your account being re-reviewed: changing your profile photo, display name, or username (@handle).
 

Once subscribed to the appropriate Premium tiers, changes to your profile photo, display name, or username (@handle) will result in the loss of the blue checkmark until the account is reconfirmed to meet our requirements.  No further changes will be allowed during this review period. Learn more about checkmark requirements here.
 

The gold checkmark indicates that an account is a Verified Organization and the gray checkmark indicates that an account is a government/multilateral individual or organization.

Learn more about profile labels and what they mean.
 

To be considered eligible for Creator Revenue Sharing, you must:

• Be subscribed to X Premium or Verified Organizations.
• Have at least 5M organic impressions on your cumulative posts within the last 3 months.
• Have at least 500 followers.
• Complete identity verification.

See more information here.
 

Creator Revenue Sharing payouts are calculated based on engagement from verified users with your content on X. Learn more about the program here.
 

Your revenue sharing was paused because our team has evidence to believe you may have violated X rules. Please review our Creator Monetization Standards prior to appealing. 

To appeal this pause, submit an appeal on our Help Center.

Payouts are made twice a month on Fridays. If you didn’t receive a payout, it may be due to, for example, one of the following reasons:

1. You didn’t exceed the $10 USD minimum threshold. Your balance will roll over and will be paid out once you exceed the threshold. 
2. Your Stripe Express account name does not match the name associated with your bank account. You can update this on the Stripe Express dashboard. 
3. Stripe has paused your payout because they need additional information, typically for tax reasons. You can see what information is missing and update it on the Stripe Express dashboard.

Payouts roll over from one payout cycle to the next. Once you make changes to resolve Stripe issues, or you earn more than $10, you’ll receive the full amount at the next pay date.

More information about payouts can be found here.
 

To be eligible for Subscriptions, you must meet our minimum application requirements:

1. Be 18 years or older
2. Have at least 500 followers
3. Active in the past 30 days

To see the complete list of eligibility criteria, please read our Subscriptions policy.
 

If you meet the minimum requirements, and you’re approved to have a Subscriptions offering, you’ll see your status change where you found your Subscriptions application. You’ll need to agree to the Subscriptions Creator Terms to apply. 

To check if the status of your application changes, navigate to the main menu, select Monetization, then select Subscriptions.

You are not able to make changes to your application at the moment. Please DM us @Premium on X for help with this.
 

You can complete creator identity verification using this form. Note that all creators must submit using this specific form, regardless of previous ID verifications on X.  

Existing creators must complete and pass creator ID verification to continue receiving payouts.
 

You can try to complete the id verification up to 3 times a day. To improve your chances, please ensure:

• Your camera is cleaned
• You're in a bright, well-lit area
• Your ID is cleaned, held steady when photographing, and the barcode is readable
• You don't have obstructive materials on your face, so it looks as identical to your ID picture as possible
   

To update your Stripe Express account type or country, reach out to Support and request an unlinking.

Please DM us @Premium on X for help with this. Be sure to include the connected email address in your message.

You have a 1-hour window to make a limited number of changes to already-published posts. Use it to make updates, tag someone, or reorder the media you attached. 

Edit post currently only applies to original posts and quote posts (not replies).
 

The ad experience on X Premium varies by tier:

• Premium+ Tier: Subscribers to the Premium+ tier will enjoy an ad-free experience across most areas of X, including the For You timeline, Following timeline, post replies, and profiles, ensuring a smoother and more uninterrupted content experience. Premium+ subscribers may occasionally encounter sponsored content.

• Premium Tier: Subscribers see approximately 50% fewer ads in the For You and Following Timelines. As you scroll, you will see approximately twice as many organic or non-promoted posts placed in between promoted posts or ads. There may be times when there are more or fewer non-promoted posts between promoted posts. The reduced ads feature does not apply to promoted content elsewhere on X, including but not limited to ads on profiles, ads in post replies, Amplify Video ads, promoted events in Explore, promoted trends, and promoted accounts to follow.

• Premium Basic does not offer a removed or reduced ads experience. 

Premium and Premium+ subscribers will have access to this feature after their account has been reviewed for eligibility and the blue checkmark has been applied.
 

At X, we're committed to fostering an environment where freedom of speech thrives, but we also recognize the importance of maintaining a platform where content visibility and engagement are managed responsibly. Here's how we approach content visibility and engagement:

1. Engagement and algorithmic considerations: Our platform uses algorithms to determine content visibility, focusing on relevance, user interaction, and community interests. Engagement through likes, reposts, comments, and shares influences visibility, but we're also mindful of artificial engagement. Activities aimed at gaming our system, like buying followers or engaging in coordinated behavior to boost content, are against our policies.
   
   
2. Content labeling and visibility: Users can label their content, especially if it's sensitive or adult in nature. Content marked as adult or sensitive will not be monetizable, and ads will not appear next to it. Users under 18 or those without a listed birthday will not see this content unless they adjust their settings. For sensitive content, we offer warnings before display, allowing users to control their experience. Learn more about Media Settings.
   
   
3. Platform manipulation and spam: We're vigilant against any form of manipulation. This includes creating multiple accounts for boosting content, engaging in reciprocal engagement schemes, or using third-party services to artificially inflate metrics. Such activities not only violate our rules but also undermine the integrity of genuine interactions on X.
   
   
4. Monetization and content: Content that violates our policies, especially in terms of adult or sensitive nature, is not eligible for monetization. This ensures that our advertising and revenue models align with community standards.

This policy framework at X is designed to balance freedom of expression with the need for a safe, informative, and engaging platform. We encourage all users to engage genuinely, report violations, and use the tools provided to manage their content experience on X.
 

Regardless of subscriptions status, all replies are still subject to compliance with X Rules. Replies may be marked as spam when unrelated to original posts, of low quality, or if we see behavior that violates our platform manipulation and spam policy. Please focus on creating high quality content that is responsive or does not infringe on these rules. You can find more information here.
 

If you need help with a subscription-related issue, please DM us @Premium on X.
 

You can submit a ticket here to regain access to your account.
 

You can appeal your suspended account here. Note that you cannot submit a ticket on behalf of another account.
 

For subscription-related issues, you can message us on @Premium. Support via Direct Message is only available to X Premium subscribers. Everyone on X can get help by visiting our Help Center.

If you’re a verified org, you can access your dedicated portal for help https://x.com/i/verified/settings

If you’re experiencing an ad-related issue, you can message @AdsSupport. For all other matters, you can find the relevant support channels here.