Help with an email, phone number, or username that's already in use

If you're trying to create an account but are told your email address, username, or phone number are already in use on X, here are a few explanations why:

If your information is associated with a deactivated account

  • When you deactivate an account, the username and email addresses will be unavailable to use on another account for 30 days after the date of deactivation. 
  • If it has been more than 30 days since you deactivated the account, please contact our support team. They will not be able to restore your account, but can make sure your information gets cleared from our system.

If your username, phone number, or email address is associated with a suspended account

  • Usernames, phone numbers, and email addresses attached to suspended accounts are not available for use under any circumstances.

If there is another active account on X using your email address or username

  • An email address can only be associated with one X account at a time. You may own another account on X if your information is not available. 
  • To check if your email address is already in use, try sending yourself a password reminder email. If you confirm that your email is in use and you’d like to remove it from another X account, follow our troubleshooting tip
  • To check if your username in already in use, try plugging the username into this URL:[enter username here]. If there is no account at that URL, the username is most likely attached to a deactivated or suspended account.

Note: If you don't delete your phone number from your Settings before deactivating an account, you won't be able to use the phone number on another account for 30 days.

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