How are people selected to participate?
To ensure the best fit for the topic of each study, we contact users of varying experience levels, interests, etc.
How do I know it’s really >x< contacting me?
We request participation in a few different ways:
- Email from us: You might receive an email from an @x.com address, e.g., [email protected].
- Note: For some studies, a 3rd-party vendor may contact you on behalf of >x< to set something up. In these cases, a >x< email contact will be provided to allow you to verify the authenticity of the invitation.
- In the official >x< app for iOS or Android: You might see a prompt in your official >x< app.
- x.com: You might see a prompt on x.com.
Where is survey.Xfeedback.com or x.decipherinc.com sending me?
When we conduct a survey, we use a secure survey tool beginning with that URL.
What does a study usually involve?
We conduct many different types of studies. Here are a few examples:
- Onsite: A user researcher might invite you to come to a >x< office to ask you questions, show you something in development to get your feedback, etc. This type of study typically takes 1-2 hours.
- Remote: A user researcher might invite you to a phone call/web conference with screen sharing in order to walk through new designs with you, see how you use things currently, etc. (note: this requires an internet connection). This type of study typically takes 1-2 hours.
- Field study: Our user researchers might come visit you in your home/office. This type of study typically takes 1-2 hours.
- Survey: You might be invited to answer a short questionnaire to help improve our products. This typically takes 5-10 minutes.
How can I opt out of hearing about research opportunities via email?
Visit your email notification settings and uncheck Participation in >x< research surveys in the Updates from >x< section.