About account restoration

Restoring your account if you signed up for X when under 13 years old

X requires people using the service to be 13 years of age or older. If you signed up for an account before you were 13 years old, and now meet our minimum age requirement, you can regain access to your account by removing some data.

When you restore your account, the information that is removed from your account includes:

  • posts you posted before you were 13
  • Likes you gave before you were 13
  • Direct Messages you sent and received before you were 13
  • Profile details other than your handle and date of birth
  • Moments, Lists, and collections you saved

Note: When accounts are unlocked it can sometimes take up to 24 hours or so for follower and following counts to return to normal.

Other information like your handle, contact information, date of birth, people you follow, and the people who follow you, will not be affected. Before proceeding with the restoration, we'll ask you to confirm that your contact information is correct.

Additionally, you’ll be opted out of some personalization and data sharing settings. You can review all of your privacy and safety settings and make any changes after the restoration process is complete.

If your account is eligible for restoration, you’ll be prompted to start the process through your X account. The process can take up to 72 hours and we’ll notify you through X and email when your account is ready.

Please note that when your account is eligible for restoration, you’ll have 30 days to proceed, after which, you’ll no longer be able to regain access to your account.

If you’re experiencing issues with the restoration of your account, please let us know.

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