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Help with X for Android

If you’re having issues with the X app on your Android device, these troubleshooting tips should help.

 

Help installing the latest X app for Android

Check your device's available space

What to do if device space isn’t the issue

X for Android app isn't working

Restart your device

Check your network connection

Clear the app’s data

Log out of your app and log back in

Uninstall/reinstall the X app on your Android device

Messages and other issues

Unauthorized or Invalid username and password

Third-party keyboards

Help installing the latest X app for Android

Check your device's available space
What to do if device space isn't the issue

Check your device's available space

If you’re having trouble installing the latest X for Android app, check to see how much space is available on your phone. Ideally, your device should have a minimum of 50MB of available space.

To see how much space is available on your device, follow these instructions:

  1. From your device's home screen, tap the Settings icon.
  2. In the Device section, open Storage.
  3. If your device has less than 50MB available, you may need to uninstall other apps to clear space.
  4. Once you have more space available, try downloading the app again.

What to do if device space isn’t the issue

If you have enough space available and you’re still having trouble installing the app, try the following:

  1. Cancel the download in the Google Play Store, then restart the download.
  2. If restarting the download doesn’t work, try logging out of X. Then retry downloading the app.
  3. If you’re still unable to download the app, try uninstalling the X app from your device. After it’s uninstalled, restart your phone and then re-install the X app from the Google Play Store.
  4. If you’re still having trouble, check the Google Play Help Center for tips to troubleshoot download issues.

X for Android app isn’t working

Restart your device
Check your network connection
Clear the app's data
Log out of your app and log back in
Uninstall/reinstall the X app on your Android device

If you’re having trouble with the X for Android, first restart your device

Sometimes turning your device off and then on again can clear up any issues. If you’ve tried that and it didn’t work, try our other troubleshooting techniques.

Check your network connections

After powering down your device, make sure you have a strong data connection. 

If you have a network connection but WiFi is turned on, your device will default to the WiFi connection.

If you’re using WiFi to connect to the X for Android app, try an alternate WiFi connection. If one works and the other does not, it is most likely that the WiFi connection does not accept SSL or is blocking X.

If you’re connected to a VPN, try turning it off. If turning off the VPN fixes your connectivity issue, you’ll need to contact your VPN provider for help.

Clear the app's data

Clearing the app's data helps the app run faster and solves many common issues. Clearing data from the app won't remove your account from the app or any of your account information, but it will reset your notification and sync settings to their default settings.

  1. From your device's home screen, tap the Settings icon.
  2. Select Applications.
  3. Select the X app, scroll down and tap Clear Data.
  4. If you've cleared your data but are still experiencing the issue, try turning your phone off and then on.

Log out of your app and log back in

If clearing your app's data or turning your phone off and then on again didn't work, you should try logging out of the app and then logging back in. If you’ve enabled login verification on your account, be sure to store a backup code before logging out.

Logging out of your account will clear your drafts. Before completing the steps below, save any X drafts you’d like to keep.

 

 

To log out of X for Android

  1. In the top menu, you will either see a navigation menu icon or your profile icon. Tap whichever icon you have and select Settings and privacy.
  2. Tap Account, then tap Log out. This will not deactivate your account, rather this will only log your account out of the app.
  3. Confirm the removal of the account by tapping OK.

 

To log back in to your account

  1. After logging out of the account, you can add it back by opening the app and tapping Log in.
  2. Enter your username and password.
  3. Tap Log in.

Uninstall and reinstall the X app on your Android device

If you’ve enabled login verification on your account, be sure to store a backup code before uninstalling the app.

Logging out of your account will clear your drafts.

To uninstall the X for Android app:

Please Note: Before completing the steps below, save any Post drafts you’d like to keep.

 

To uninstall the X for Android app

  1. From your home screen, press the menu button and select Applications.
  2. Select Manage Applications.
  3. Select X.
  4. Tap the Uninstall icon at the top.
  5. If the X for Android app came preloaded on your device, it may not be possible to remove the app completely. Uninstalling will uninstall the latest update. After uninstalling the latest version, you can update the app again from the app store.

 

To install the X for Android app

  1. Open the Google Play app or another app store that features the X for Android app.
  2. Search for X for Android.
  3. Select Download and accept the permissions.
  4. Once the X for Android app finishes downloading, open the app and sign in.

Messages and other issues

Unauthorized or Invalid username and password
Third-party keyboards

Unauthorized or Invalid username and password

If you're seeing Unauthorized or Invalid username and Password when you try to sign in, this is likely caused by incorrect time zone settings or an outdated version of the X client application. Please make sure your X client is up to date with the latest version and that the date, time and timezone settings are set to update automatically.

 
  1. Press the menu button from your home screen.
  2. Tap Settings.
  3. Select Date & Time.
  4. Make sure the option to Set Automatically is enabled.

 

Third-party keyboards

Some people experience issues with third party keyboards on Android devices. For the best X experience, make sure you’re using the keyboard that came with your phone or device. 

Related Articles

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X for Android FAQs