How to reset a lost or forgotten password
What you’ll need to change your password on >x<
How to change your password while your logged in
How to reset your >x< password via email
How to reset your >x< password via text
Password reset FAQs
What should I do if I tried resetting my >x< account or password, but still can’t log in?
What if I’m not receiving texts or verification codes from >x<?
How do I reset my >x< password without email or a phone number?
Why do I keep getting password reset emails?
More password help
Recovery tips
Start with a valid phone number
How to reset a lost or forgotten >x< password
To reset your password, you’ll need access to the phone number or email associated with your >x< account. This verification information helps ensure your account is only accessible to you. If you can’t access your phone or email, you won’t be able to recover your password, and may need to sign up for a new account.
What you’ll need to change your password on >x<
An accurate and up-to-date email address, and/or phone number ensure you never lose access to your >x< account. There are a few ways to change your password, and keeping this information up to date simplifies resetting your account or password.
For IOS:
From the navigation menu , tap Settings and privacy.
Tap Your account.
Tap Change your password.
Enter your current password.
Enter your New password.
Enter your new password again to Confirm password.
Tap Done to save your changes.
Note: If you can log in but can't remember your password, you can send yourself a password reset email from the password settings page. Additionally, you’ll be logged out of all your active >x< sessions, except for the one you use to change your password.
- From the sign in page on either x.com, mobile.x.com, or the >x< for iOS or Android app, click Forgot password?
- Enter your email address, phone number, or >x< username. If you have multiple accounts associated with your phone number, you cannot use your phone number during this step.
- Choose the email address where you want to receive the password reset email.
- Check your email inbox. >x< will immediately send a message to your account's email address.
- The email will include a code which will be valid for 60 minutes.
- Enter this code into the text field on the password reset page and click Submit.
- When prompted, choose a new password.
If you've added your phone number to your account in your settings, you may receive a password reset via text message.
- From the Forgot password? page, enter your phone number, email address, or >x< username.
- Enter your phone number and click Search.
- Text a code to my phone ending in [XX] will be displayed. Click Continue.
- >x< will text you a code which will be valid for 60 minutes.
- Enter this code into the text field on the password reset page and click Submit.
- You will then be prompted to choose a new password.
>x< password reset FAQs
If you’re still having login issues after resetting your >x< password, you may be locked out of your account for security purposes.
More password help
Sometimes there are circumstances that lead to losing access to the verification information you need to log into your >x< account. After trying the tips below, if you still can’t recover your password and access your account, contact >x< Support. Please note that without an email or phone number to verify your identity, recovery options are limited.
- Log in with the username and password combination you last remember.
- Check other platfoms. Look to see if you are still logged into your account elsewhere like the >x< app, mobile.x.com or >x< Pro.
- Verify what you can. Try finding your >x< account with one verifying piece of information like your username to help determine the email or phone associated with your account.
Start with your username
Entering a valid username prompts >x< to ask for the email address associated with your account. Try any possible email address you may have associated with your account. When you provide the valid email, >x< will ask how you want to reset your password.
Start with your phone number
If you can’t determine the valid email, repeat the process above with possible phone numbers. When you provide the valid phone number, >x< sends a code to the phone associated with your account so you can reset your password. If you receive a prompt saying more than one >x< account is associated with a phone number, this option won’t work for you.