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Audio and Video Calls

Individual Calls (1:1)

The basics

  • All accounts are able to make calls.

  • All accounts are able to receive calls.

  • You’re able to control who can call you from the Chat settings.

  • By default you’re able to receive calls from accounts you follow, have in your address book (if you’ve previously given us access to your address book), and, if you are a member of a Premium Business or Premium Organization, other members of that same Premium Business or Premium Organization.

  • To be able to call another user they must have sent you a Direct Message at least once before.

  • On Android you need to have push notifications enabled to get notified when you get a call.  

 

To make an audio or video call 

  1. Tap the envelope icon. You’ll be directed to your messages.

  2. Tap on an existing DM conversation or start a new conversation.

  3. Tap on the phone icon, from there you can:

    • Tap Audio call to start an audio call

    • Tap Video call to start a video call

  4. The account that you call will receive a notification that you’re calling them and if they don’t pick up they’ll get a notification that they missed a call.

 

Manage an audio call

While on an audio call, you can:

  • Tap the audio icon to put the call on speaker.

  • Mute or unmute your microphone by tapping the microphone icon.

  • End the call by tapping the X button.

 

Manage a video call

While on a video call, you can:

  • Switch between the front or back-facing camera by tapping the flip camera icon.

  • Tap the audio icon to turn off speaker mode.

  • Turn your camera off by tapping the camera icon. 

  • Mute your microphone by tapping the microphone icon.

  • End the call by tapping the X button.

 

How to control who can call you

  1. Tap the envelope icon. You’ll be directed to your messages.

  2. Tap the settings icon in the top right corner, this will open up your Chat settings.

  3. In your messages settings you can control if you’d like the audio and video calling feature to be enabled or not.

  4. If the audio and video calling feature is enabled, you can choose who is able to call you. You can choose to receive calls from:

    • People in your address book

    • People you follow

    • Verified users

    • Everyone

 

Enhanced call privacy

Enhanced call privacy is a new setting on X that helps protect your privacy. With this setting enabled, your IP address will be hidden from people you call and receive calls from. Specifically, if both parties to a call have this setting disabled (which it is by default), once our servers facilitate the initial setup, the call itself is routed peer-to-peer such that each parties IP address may be visible to the other. However, if either party has this setting enabled, a call between the two will be relayed through X infrastructure, and the IP address of any party that has this setting enabled will be masked.

 

How to enable this setting:

  1. Tap the envelope icon. You’ll be directed to your messages.

  2. Tap the settings icon in the top right corner, this will open up your Chat settings.

  3. Toggle Enhanced call privacy on.

 

Group Calls

Group calls enable you to communicate in real time via voice and video with members of your group chat. Initiate by tapping the camera icon button in a group chat. This is our first release of group calls and we'll keep improving the feature with more capabilities and Android support coming soon. Share your feedback by posting to @XEng, it really helps us make it better! Note: Group calls are not yet end-to-end encrypted.

 

Who can use Group Calls?

Group calls are available to all X users using iOS and x.com on desktop. Note: Android support is coming soon.

 

How to start and join a group call

To make a group call:

  1. Open the X app on iOS or visit x.com on your web browser. 
  2. Go to your Messages tab and select a group DM conversation. 
  3. Tap or click the call button (it looks like a video camera) in the top right corner of the conversation screen. 
  4. Group members will get notified that you have started a call. They can join by pressing ‘Join’. 

 

Once the call starts, you can:

  • Mute your microphone . 
  • Turn off your camera at any time.
  • Share your screen (web only for now).
  • End the call for yourself.

 

Leave a group call

To leave a group call at any time, tap the X button. The call remains active if one or more participants remain.

 

Questions?

If you have questions about calls or need help troubleshooting, let us know at @XEng

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